=0A=0A =0A =0A =0A p { margin:0 0 1.6em=
0; }=0A pre { font-family: Menlo, Monaco, monospace, sans-serif;=
padding: 0 0 1.6em 0; color:#333333; line-height:15px; }=0A img=
{ max-width:100%; }=0A a { color:#346CC4; text-decoration:none;=
}=0A @media only screen and (max-device-width: 660px) {=0A =
h3 span[class=3Dnote], h3 span[class=3Dfwd] { padding:0 !importan=
t; background-color:#ffffff !important; }=0A }=0A =0A=0A=0A=0A =0A=
=0A =0A=
=
=0A =0A =0A =0A=
=0A =
Rodrigo=
replied=0A =
=0A =0A
Apr 13, 9:22am
=0A =
=0A =0A =0A =
=0A =
=0A =0A =
Hello,
I just tried to log into your dashboard, to inspect your current se=
ttings, but these login credentials seem incorrect:
W=
ordPress Login URL: http:=
//yatzil.be/wp-admin
WordPress Username: evi.nelissen@telenet.be
WordPress Password: Guanojaut0
=0A =
How would you rate my reply?
Great =C2=A0=C2=A0 Okay =C2=A0=C2=A0 Not Good
=0A—=0A
=0A Rodr=
igo=0A
=0AThe ThemeFusion Team=0A
We are experiencing=
a high support volume right now. Your support ticket is in our queue an=
d will be attended to as soon as possible, thank you for your patience.=
DO YOU NEED TO UPDATE?=0A
=
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ =0A=09Important Update Info -&=
gt; http://bit.ly/1FAmQpu =0A=
=09How to Update -> http://bit.=
ly/1H8JGzo =0A=09Avada Patcher -> http://bit.ly/1QSd8Ol =0A=09Avada Change log -&=
gt; http://bit.ly/1EK5mAg =0A=
=0A- =0AClear your caches! This is very important,=
not doing this can lead to “perceived” issues on the front end.=0A
=
=0A- Lastly, ensure any patches that our team releases between update cy=
cles are applied as part of ongoing maintenance for your install. Patche=
s are applied at the click of a button as explained in this help file -&=
gt; =0Ahttp://bit.ly/1QSd8Ol =0A
RESOURCES=0A
Avada Quick Start Guide=0A=09Avada Website Builder Documentation=0A=09Avada Website Builder Tutorial Videos=0A
CO=
NNECT WITH US=0A
Subscribe=
To Our Newsletter | On Twitter | Like On Facebook
On YouTube | On Instagram | Join The Avad=
a Facebook Group=0A =
=0A
=0A =
=0A =0A =0A =0A=0A=0A
=0A=0A=0A =0A=0A =
=0A =0A =0A =0A =0A Evi replied=0A =
=0A =0A
Apr 12,=
1:59pm
=0A =0A =0A =
=0A =0A
=0A =
=0A =
Hi Rodrigo,
=0A
=0AThanks for the reply.
=0A
=0AI=
already found out that the problem with the images was because I activa=
ted the “image lazy loading” option in avada. After de-activate the opti=
on, alle images did load ok. The images do have all the permissions on d=
e FTP server (777 code)
=0A
=0AI noticed that since the update of=
avada and WordPress, you always see for just 1 second that the page isn=
‘t loading correctly. Like it is a white page with blue links. How can I=
resolve this problem?
=0A
=0AKind regards
=0A
=0AEvi
=
=0A
=0A =
=0A =0A =
=0A =0A =0A=0A=0A
=0A=0A=0A =0A=0A =
=
=0A =0A =0A =
=0A =0A =
Evi replied=0A =
=0A =0A
Apr 12, 1:58pm
=0A =
=0A =0A =0A =
=0A =
=0A =
=0A
Hi Rodr=
igo,
=0A
=0AThanks for the reply.
=0AI already found out that t=
he problem with the images was because I activated the “image lazy loadi=
ng” option in avada. After de-activate the option, alle images did load=
ok. The images do have all the permissions on de FTP server (777 code)=0A
=0AI noticed that since the update of avada and WordPress, you=
always see for just 1 second that the page isn’t loading correctly. Lik=
e it is a white page with blue links. How can I resolve this problem?=0A
=0AKind regards
=0A
=0AEvi
=0A =
=0A =
=0A =0A =0A =
=0A =0A=0A=0A
=0A=0A=0A =0A=0A =
=0A =
=0A =0A =0A =
=0A Rodrigo replied=
=0A =0A =
=0A =
Apr 12, 11:29am
=0A =0A =0A =0A =0A
=0A
=0A =
Hello Evi
Thank=
s for getting in touch with us. My name is Rodrigo and=
I’ll be your assigned support rep.
According to the error no=
tice that you showed us, the problem is related to server’s settings.
Make sure to check out the permissions: https://www.wpbeginner.com/beginners-guide/how-to-fix=
-file-and-folder-permissions-error-in-wordpress/
Alternat=
ively, you can install the plugins via FTP as well: https://theme-fusion.com/documentation/avada/install-update/demo-plu=
gin-offloading/
Would you like us to install the plugin f=
or you? In that case, we need your WP and FTP login credentials.
Thank you
=0A
=0A-=
–=0A
=0A Rodrigo=0A
=0AThe ThemeFusion Team=0A
We=
are experiencing a high support volume right now. Your support ticket i=
s in our queue and will be attended to as soon as possible, thank you fo=
r your patience.
DO YOU NEED TO UPDATE?=0A
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ =0A=09Importan=
t Update Info -> http://bit.ly/1FAm=
Qpu =0A=09How to Update -> http://bit.ly/1H8JGzo =0A=09Avada Patcher -> http://bit.ly/1QSd8Ol =0A=09Ava=
da Change log -> http://bit.ly/1EK5=
mAg =0A=0A- =0AClear your caches! This is=
very important, not doing this can lead to “perceived” issues on the fr=
ont end.=0A
=0A- Lastly, ensure any patches that our team releases be=
tween update cycles are applied as part of ongoing maintenance for your=
install. Patches are applied at the click of a button as explained in t=
his help file -> =0Ahttp://bit.ly/1=
QSd8Ol =0A
RESOURCES=0A
Avada Quick Start Guide=0A=09Avada Website Builder Doc=
umentation=0A=09Avada Website Builder Tutorial Videos=0A
CONNECT WITH US=0A
Subscribe To Our Newsletter | On Twitter | Like On Faceboo=
k
On YouTube | On Instagram | Join The Avada Facebook Group=0A =
=0A =
=0A =0A =0A =
=0A =0A=0A=0A
=0A=0A=0A =0A=0A =
=0A =0A=
=0A =0A =0A Evi sent a message=0A =
=0A =
=0A =
Apr 11, 4:43pm
=0A =0A =
=0A =0A =0A
=0A
=0A =
Username: Parchitita
=
=0A
Product: Avada
Version: latest
Website:=
https://www.yatzil.be=
=0A
Hoster: discom
=0A
Issue URL: http://yatzil
WordPress L=
ogin URL: ht=
tp://yatzil.be/wp-admin
WordPress Username: evi.nelissen@telenet.be
WordPress=
Password: Guanojaut0
=0A
FTP Server:
FTP Port:
FTP Username:
FTP Password:
=0A
=0A
Issue Description:
=0A
I need to update avada core and avada b=
uilder, but it gives an update error (see image)
=0A =
=0A =
=0A =0A =0A =0A =0A=0A=0A =
=0A=0A=0A =0A=0A =
=0A =0A ![]()
=
{#HS:1480933844-388727#}=0A =0A =0A =
=0A =0A =0A=0A=0A=0A
Share This Story, Choose Your Platform!
